:root{--bg-main: #0b0f19;--bg-sidebar: rgba(15, 23, 42, .45);--bg-card: rgba(30, 41, 59, .4);--border-color: rgba(255, 255, 255, .08);--border-active: rgba(51, 153, 137, .4);--color-primary: #339989;--color-primary-hover: #277a6f;--color-accent: #4db4a2;--color-success: #10b981;--color-danger: #f43f5e;--color-warning: #f59e0b;--color-text-main: #f1f5f9;--color-text-muted: #94a3b8;--font-family: "Outfit", sans-serif;--transition-smooth: all .3s cubic-bezier(.4, 0, .2, 1);--glass-blur: blur(16px);--box-shadow: 0 10px 30px -10px rgba(0, 0, 0, .5)}*{box-sizing:border-box;margin:0;padding:0}body{background-color:var(--bg-main);color:var(--color-text-main);font-family:var(--font-family);height:100vh;overflow:hidden;background-image:radial-gradient(at 0% 0%,rgba(51,153,137,.1) 0px,transparent 50%),radial-gradient(at 100% 100%,rgba(77,180,162,.08) 0px,transparent 50%)}#root{height:100%}.app-container{display:flex;height:100vh;width:100vw}.glass-panel{background:var(--bg-card);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:1px solid var(--border-color);border-radius:16px;box-shadow:var(--box-shadow);transition:var(--transition-smooth)}.glass-panel:hover{border-color:#ffffff1f}.sidebar-glass{width:280px;background:var(--bg-sidebar);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border-right:1px solid var(--border-color);padding:24px 16px;display:flex;flex-direction:column;gap:24px;flex-shrink:0;overflow-y:auto}.logo-section{display:flex;align-items:center;gap:12px}.logo-img{max-height:42px;max-width:42px;object-fit:contain;border-radius:8px}.logo-section h1{font-size:1.15rem;font-weight:700;letter-spacing:-.5px;line-height:1.1;color:var(--color-text-main)}.logo-section span{font-size:.75rem;color:var(--color-primary);text-transform:uppercase;letter-spacing:1.5px;font-weight:700}.nav-links{display:flex;flex-direction:column;gap:8px}.nav-item{display:flex;align-items:center;gap:12px;background:transparent;border:none;color:var(--color-text-muted);padding:12px 16px;border-radius:12px;cursor:pointer;font-family:var(--font-family);font-size:.95rem;font-weight:500;text-align:left;transition:var(--transition-smooth);width:100%}.nav-item:hover{background:#ffffff0a;color:var(--color-text-main);transform:translate(4px)}.nav-item.active{background:#31978826;color:var(--color-text-main);border-left:3px solid var(--color-primary);border-radius:0 12px 12px 0;padding-left:13px}.badge-count{margin-left:auto;font-size:.75rem;padding:2px 8px;border-radius:99px;background:var(--color-danger);color:#fff;font-weight:600}.badge-count.bg-emerald{background:var(--color-success)}.simulator-sidebar-card{margin-top:auto;padding:16px;border-radius:12px}.simulator-sidebar-card h4{font-size:.9rem;font-weight:600;margin-bottom:6px;color:var(--color-primary)}.simulator-form{display:flex;flex-direction:column;gap:8px}.simulator-form select,.simulator-form input,.simulator-form textarea{background:#0f172a99;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:6px;padding:8px;font-family:var(--font-family);font-size:.8rem;outline:none;transition:var(--transition-smooth)}.simulator-form select:focus,.simulator-form input:focus,.simulator-form textarea:focus{border-color:var(--color-primary)}.btn-sim{background:var(--color-primary);border:none;color:#fff;padding:8px;border-radius:6px;font-family:var(--font-family);font-weight:600;font-size:.8rem;cursor:pointer;transition:var(--transition-smooth)}.btn-sim:hover{background:var(--color-primary-hover)}.btn-sim:disabled{opacity:.5;cursor:not-allowed}.main-content{display:flex;flex-direction:column;flex-grow:1;padding:24px;gap:20px;overflow:hidden}.main-header{padding:16px 24px}.stats-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px}.stat-card{display:flex;flex-direction:column;gap:4px}.stat-label{font-size:.75rem;color:var(--color-text-muted);text-transform:uppercase;letter-spacing:1px}.stat-val{font-size:1.75rem;font-weight:700;color:var(--color-text-main)}.stat-val.text-emerald{color:var(--color-success)}.stat-val.text-violet{color:var(--color-primary)}.stat-val.text-warning{color:var(--color-warning)}.content-body{flex-grow:1;overflow:hidden;position:relative}.tickets-tab-split{display:grid;grid-template-columns:1.2fr 1fr;gap:20px;height:100%}.tickets-list-card{display:flex;flex-direction:column;padding:20px;overflow:hidden}.tickets-list-header{margin-bottom:16px}.tickets-list-header h3{font-size:1.1rem;margin-bottom:12px;font-weight:600}.tracker-toolbar{display:flex;gap:12px;align-items:center}.search-input-wrapper{position:relative;flex-grow:1;display:flex;align-items:center}.search-icon{position:absolute;left:12px;color:var(--color-text-muted)}.search-input-wrapper input{width:100%;background:#0f172a66;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:8px;padding:8px 12px 8px 34px;font-family:var(--font-family);font-size:.84rem;outline:none;transition:var(--transition-smooth)}.search-input-wrapper input:focus{border-color:var(--color-primary)}.filter-select-wrapper{position:relative;display:flex;align-items:center}.filter-icon{position:absolute;left:12px;color:var(--color-text-muted)}.filter-select-wrapper select{background:#0f172a66;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:8px;padding:8px 12px 8px 34px;font-family:var(--font-family);font-size:.84rem;outline:none;cursor:pointer;transition:var(--transition-smooth)}.filter-select-wrapper select:focus{border-color:var(--color-primary)}.tracker-table-container{flex-grow:1;overflow-y:auto;border:1px solid var(--border-color);border-radius:8px;background:#0f172a33}.tracker-table{width:100%;border-collapse:collapse;text-align:left;font-size:.85rem}.tracker-table th,.tracker-table td{padding:12px 14px;border-bottom:1px solid var(--border-color)}.tracker-table th{background:#0f172a80;font-weight:600;color:var(--color-text-muted);font-size:.75rem;text-transform:uppercase;letter-spacing:.5px;position:sticky;top:0;z-index:10}.tracker-row-item{cursor:pointer;transition:var(--transition-smooth)}.tracker-row-item:hover{background:#ffffff08}.tracker-row-item.selected{background:#31978814}.tracker-row-item.selected td{border-bottom-color:var(--color-primary)}.col-tk{color:var(--color-primary);font-weight:700}.client-name-cell{display:block;font-weight:600;color:var(--color-text-main)}.client-email-cell{display:block;font-size:.72rem;color:var(--color-text-muted)}.col-phone{color:var(--color-text-muted);font-family:monospace}.col-company{font-weight:500}.col-agent{color:var(--color-text-muted)}.col-ai{font-weight:600}.ai-active-indicator.indicator-true{color:var(--color-success)}.ai-active-indicator.indicator-false{color:var(--color-danger)}.status-badge-sm{font-size:.65rem;font-weight:600;padding:2px 6px;border-radius:4px;text-transform:uppercase}.status-badge{font-size:.75rem;font-weight:600;padding:4px 10px;border-radius:6px;text-transform:uppercase}.ticket-number-badge{font-size:.75rem;font-weight:700;padding:4px 8px;border-radius:6px;background:#31978826;color:var(--color-primary);border:1px solid var(--border-active)}.badge-draft{background:#f59e0b26;color:var(--color-warning);border:1px solid rgba(245,158,11,.3)}.badge-open{background:#6366f126;color:#8b5cf6;border:1px solid rgba(99,102,241,.3)}.badge-closed{background:#10b98126;color:var(--color-success);border:1px solid rgba(16,185,129,.3)}.badge-recopilando{background:#d946ef26;color:#d946ef;border:1px solid rgba(217,70,239,.3)}.ticket-details-container{display:flex;flex-direction:column;overflow:hidden;height:100%}.details-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:16px;color:var(--color-text-muted);height:100%}.ticket-details-header{padding:20px;border-bottom:1px solid var(--border-color);display:flex;flex-direction:column;gap:12px}.header-meta{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.meta-item{display:flex;align-items:center;gap:6px;font-size:.8rem;color:var(--color-text-muted)}.ticket-details-header h2{font-size:1.25rem;font-weight:700;line-height:1.2}.ticket-description-text{font-size:.86rem;color:var(--color-text-muted);line-height:1.4}.client-info-subpanel{display:flex;gap:20px;font-size:.8rem;background:#ffffff05;padding:10px 14px;border-radius:8px;border:1px solid var(--border-color);color:var(--color-text-main);flex-wrap:wrap;align-items:center}.client-info-subpanel div{display:flex;align-items:center;gap:6px}.client-info-input{background:transparent;border:none;border-bottom:1px dashed rgba(255,255,255,.2);color:var(--color-text-main);font-family:var(--font-family);font-size:.8rem;padding:2px 4px;outline:none;width:160px;transition:var(--transition-smooth)}.client-info-input:focus{border-bottom:1px solid var(--color-primary);background:#ffffff0d}.btn-save-client-info{background:var(--color-primary);border:none;color:#fff;border-radius:4px;padding:4px 8px;font-family:var(--font-family);font-size:.72rem;font-weight:600;cursor:pointer;display:flex;align-items:center;gap:4px;transition:var(--transition-smooth);margin-left:auto}.btn-save-client-info:hover{background:var(--color-primary-hover)}.backoffice-management-panel{display:flex;flex-direction:column;gap:12px;background:#3197880a;border:1px solid var(--border-active);padding:16px;border-radius:10px}.management-row{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.management-col{display:flex;flex-direction:column;gap:4px}.management-col.flex-end{margin-left:auto;align-self:flex-end}.management-col label{font-size:.72rem;color:var(--color-text-muted);text-transform:uppercase;font-weight:600;letter-spacing:.5px}.management-col select{background:#0f172ab3;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:6px;padding:6px 10px;font-family:var(--font-family);font-size:.8rem;outline:none;cursor:pointer}.management-col select:focus{border-color:var(--color-primary)}.btn-ai-toggle{background:#0f172a80;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:6px;padding:5px 10px;display:flex;align-items:center;gap:6px;font-family:var(--font-family);font-size:.8rem;font-weight:500;cursor:pointer;transition:var(--transition-smooth)}.btn-ai-toggle:hover{background:#ffffff08}.btn-ai-toggle.active{border-color:#10b9814d;background:#10b9810f}.btn-status-toggle{display:flex;align-items:center;gap:6px;border:none;font-family:var(--font-family);font-size:.8rem;font-weight:600;padding:8px 14px;border-radius:6px;cursor:pointer;color:#fff;transition:var(--transition-smooth)}.btn-status-toggle.btn-open{background:var(--color-success)}.btn-status-toggle.btn-open:hover{background:#059669}.btn-status-toggle.btn-closed{background:var(--color-warning)}.btn-status-toggle.btn-closed:hover{background:#d97706}.notes-editor-row{display:flex;flex-direction:column;gap:6px}.notes-editor-row label{font-size:.72rem;color:var(--color-text-muted);text-transform:uppercase;font-weight:600;display:flex;align-items:center;gap:4px}.notes-textarea-container{display:flex;gap:10px;align-items:flex-end}.notes-textarea-container textarea{flex-grow:1;background:#0f172ab3;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:6px;padding:8px 12px;font-family:var(--font-family);font-size:.82rem;outline:none;resize:none;transition:var(--transition-smooth)}.notes-textarea-container textarea:focus{border-color:var(--color-primary)}.btn-save-notes{background:var(--color-primary);border:none;color:#fff;padding:8px 12px;border-radius:6px;font-family:var(--font-family);font-size:.8rem;font-weight:600;cursor:pointer;display:flex;align-items:center;gap:4px;height:fit-content;align-self:stretch;justify-content:center;transition:var(--transition-smooth)}.btn-save-notes:hover{background:var(--color-primary-hover)}.chat-thread-container{flex-grow:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:16px}.chat-message{max-width:75%;display:flex;flex-direction:column;gap:4px}.msg-client{align-self:flex-start}.msg-agent{align-self:flex-end}.msg-ai{align-self:flex-start}.msg-header{display:flex;align-items:center;gap:8px;font-size:.75rem;color:var(--color-text-muted)}.msg-icon{display:flex;align-items:center}.msg-sender{font-weight:600}.msg-client .msg-sender{color:var(--color-accent)}.msg-agent .msg-sender{color:var(--color-primary)}.msg-ai .msg-sender{color:var(--color-success)}.msg-content{padding:12px 16px;border-radius:12px;font-size:.88rem;line-height:1.4;word-break:break-word}.msg-client .msg-content{background:#ffffff0d;border:1px solid var(--border-color);border-top-left-radius:2px}.msg-agent .msg-content{background:#3197882e;border:1px solid var(--border-active);border-top-right-radius:2px}.msg-ai .msg-content{background:#10b9811f;border:1px solid rgba(16,185,129,.3);border-top-left-radius:2px}.ai-support-banner{background:#3197880f;border-top:1px solid var(--border-color);padding:10px 20px;display:flex;align-items:center;gap:8px;font-size:.78rem;color:var(--color-text-muted)}.chat-input-form{display:flex;gap:12px;padding:16px 20px;border-top:1px solid var(--border-color)}.chat-input-form input{flex-grow:1;background:#0f172a99;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:8px;padding:12px 16px;font-family:var(--font-family);outline:none;font-size:.9rem;transition:var(--transition-smooth)}.chat-input-form input:focus{border-color:var(--color-primary)}.btn-send{background:var(--color-primary);border:none;color:#fff;border-radius:8px;padding:0 16px;cursor:pointer;transition:var(--transition-smooth)}.btn-send:hover{background:var(--color-primary-hover)}.btn-send:disabled{opacity:.5;cursor:not-allowed}.agent-manager-grid{display:grid;grid-template-columns:380px 1fr;gap:24px;height:100%}.card-form{padding:24px;display:flex;flex-direction:column;gap:20px;height:fit-content}.card-form h3{display:flex;align-items:center;gap:8px;font-size:1.1rem;font-weight:600}.premium-form{display:flex;flex-direction:column;gap:16px}.form-group{display:flex;flex-direction:column;gap:6px}.form-group label{font-size:.8rem;color:var(--color-text-muted);font-weight:500}.premium-form input,.premium-form select,.premium-form textarea{background:#0f172a99;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:8px;padding:10px 12px;font-family:var(--font-family);font-size:.88rem;outline:none;transition:var(--transition-smooth)}.premium-form input:focus,.premium-form select:focus,.premium-form textarea:focus{border-color:var(--color-primary)}.help-text{font-size:.72rem;color:var(--color-text-muted);margin-top:2px}.help-text code{color:var(--color-primary);font-family:monospace}.radio-buttons-group{display:grid;grid-template-columns:1fr 1fr;gap:8px}.btn-toggle-option{background:#ffffff05;border:1px solid var(--border-color);color:var(--color-text-muted);padding:8px;border-radius:6px;font-family:var(--font-family);font-size:.8rem;font-weight:500;cursor:pointer;transition:var(--transition-smooth)}.btn-toggle-option:hover{background:#ffffff0a}.btn-toggle-option.active{background:#31978826;color:#fff;border-color:var(--color-primary)}.file-upload-dropzone{border:2px dashed var(--border-color);border-radius:8px;padding:20px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;position:relative;cursor:pointer;transition:var(--transition-smooth)}.file-upload-dropzone:hover{border-color:var(--color-accent);background:#14b8a605}.file-upload-dropzone input{position:absolute;top:0;left:0;width:100%;height:100%;opacity:0;cursor:pointer}.file-name-label{font-size:.78rem;color:var(--color-text-muted)}.btn-primary{background:var(--color-primary);border:none;color:#fff;padding:12px;border-radius:8px;font-family:var(--font-family);font-weight:600;cursor:pointer;transition:var(--transition-smooth)}.btn-primary:hover{background:var(--color-primary-hover)}.card-list{padding:24px;display:flex;flex-direction:column;gap:20px;overflow:hidden;height:100%}.card-list h3{display:flex;align-items:center;gap:8px;font-size:1.1rem;font-weight:600}.agents-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px;overflow-y:auto;padding-right:4px}.agent-item-card{padding:20px;display:flex;flex-direction:column;gap:16px}.agent-item-header{display:flex;justify-content:space-between;align-items:flex-start}.agent-item-header h4{font-size:1rem;font-weight:600}.agent-item-company{font-size:.8rem;color:var(--color-primary);font-weight:500}.agent-item-phone{font-size:.75rem;color:var(--color-text-muted);margin-top:4px}.agent-status-section{display:flex;align-items:center;gap:6px;font-size:.75rem}.status-dot{width:8px;height:8px;border-radius:50%}.dot-connected{background-color:var(--color-success);box-shadow:0 0 8px var(--color-success);animation:breathe 2s infinite ease-in-out}.dot-disconnected{background-color:var(--color-danger)}.agent-qr-panel{display:flex;flex-direction:column;align-items:center;gap:12px;background:#0f172a66;padding:16px;border-radius:8px;border:1px solid var(--border-color)}.agent-qr-panel p{font-size:.78rem;text-align:center;color:var(--color-text-muted)}.qr-container{background:#fff;padding:8px;border-radius:8px;display:flex;align-items:center;justify-content:center}.qr-container img{width:160px;height:160px}.qr-loading-indicator{display:flex;align-items:center;gap:6px;font-size:.75rem;color:var(--color-warning)}.agent-actions{display:flex;margin-top:auto}.btn-connect,.btn-disconnect{width:100%;display:flex;align-items:center;justify-content:center;gap:6px;border:none;font-family:var(--font-family);font-size:.8rem;font-weight:600;padding:8px;border-radius:6px;cursor:pointer;transition:var(--transition-smooth)}.btn-connect{background:#3197881f;color:var(--color-primary);border:1px solid var(--border-active)}.btn-connect:hover{background:var(--color-primary);color:#fff}.btn-disconnect{background:#f43f5e1f;color:var(--color-danger);border:1px solid rgba(244,63,94,.3)}.btn-disconnect:hover{background:var(--color-danger);color:#fff}.knowledge-base-grid,.companies-tab-grid{display:grid;grid-template-columns:400px 1fr;gap:24px;height:100%}.knowledge-items-list{display:flex;flex-direction:column;gap:16px;overflow-y:auto;padding-right:4px;flex-grow:1}.knowledge-item-card{padding:16px}.kb-header{display:flex;gap:12px;align-items:center;margin-bottom:10px}.kb-type-icon{width:36px;height:36px;border-radius:8px;display:flex;align-items:center;justify-content:center}.kb-type-icon.type-text{background:#3197881f;color:var(--color-primary)}.kb-type-icon.type-document{background:#14b8a61f;color:var(--color-accent)}.kb-type-icon.type-image{background:#10b9811f;color:var(--color-success)}.kb-meta h4{font-size:.95rem;font-weight:600}.kb-company{font-size:.75rem;color:var(--color-text-muted)}.kb-body{font-size:.82rem;line-height:1.45;color:var(--color-text-muted)}.kb-preview-text{white-space:pre-line}.kb-file-link{display:inline-block;margin-top:8px;color:var(--color-primary);text-decoration:none;font-weight:600}.kb-file-link:hover{text-decoration:underline}.success-banner-inline{display:flex;align-items:center;gap:6px;font-size:.8rem;color:var(--color-success);background:#10b98114;padding:8px 12px;border-radius:6px;border:1px solid rgba(16,185,129,.2)}.companies-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px;overflow-y:auto}.company-item-card{padding:20px;display:flex;flex-direction:column;gap:8px}.company-item-card h4{font-size:1.05rem;color:var(--color-primary);font-weight:600}.company-item-card p{font-size:.84rem;color:var(--color-text-muted);line-height:1.4}.settings-tab-panel{padding:32px;height:100%;overflow-y:auto}.settings-tab-panel h3{display:flex;align-items:center;gap:8px;font-size:1.25rem;margin-bottom:8px;color:var(--color-text-main)}.settings-section-card{padding:20px;border-radius:12px}.settings-section-card h4{font-size:.95rem;font-weight:600;display:flex;align-items:center;gap:8px;margin-bottom:16px;color:var(--color-text-main);border-bottom:1px solid var(--border-color);padding-bottom:8px}.max-w-md{max-width:500px}.mt-4{margin-top:16px}.mt-3{margin-top:12px}.mb-4{margin-bottom:16px}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#ffffff14;border-radius:99px}::-webkit-scrollbar-thumb:hover{background:#ffffff26}@keyframes breathe{0%,to{opacity:.6;box-shadow:0 0 4px var(--color-success)}50%{opacity:1;box-shadow:0 0 12px var(--color-success)}}.animate-pulse{animation:pulse 2s cubic-bezier(.4,0,.6,1) infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.spin{animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.loader{border:3px solid rgba(255,255,255,.05);border-top:3px solid var(--color-primary);border-radius:50%;width:24px;height:24px;animation:spin 1s linear infinite}.role-switcher-card{margin:10px 14px 20px;padding:12px;display:flex;flex-direction:column;gap:6px;background:#ffffff05;border:1px solid var(--border-color);border-radius:8px}.role-switcher-card label{font-size:.7rem;text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-muted);font-weight:700}.role-switcher-card select{background:#0f172ab3;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:6px;padding:8px 10px;font-family:var(--font-family);font-size:.82rem;outline:none;cursor:pointer;transition:var(--transition-smooth);width:100%}.role-switcher-card select:focus{border-color:var(--color-primary)}.is-evidence-bubble{border:1px solid var(--color-accent)!important;box-shadow:0 0 12px #31978826;background:#3197880a!important;border-radius:12px;position:relative}.is-evidence-bubble.msg-agent{border-color:var(--color-accent)!important;background:#3197881a!important}.is-evidence-bubble .msg-content{border-color:var(--color-accent)!important}.btn-toggle-evidence{background:transparent;border:none;color:var(--color-text-muted);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;padding:4px;border-radius:4px;margin-left:auto;transition:var(--transition-smooth)}.btn-toggle-evidence:hover{color:var(--color-accent);background:#ffffff0d}.btn-toggle-evidence.active{color:#f59e0b;text-shadow:0 0 8px rgba(245,158,11,.5)}.evidence-badge{display:inline-block;font-size:.72rem;font-weight:700;color:var(--color-accent);background:#31978826;padding:2px 8px;border-radius:99px;margin-top:6px;text-transform:uppercase;letter-spacing:.02em}.chat-input-row{display:flex;flex-direction:column;padding:16px 20px;border-top:1px solid var(--border-color);background:#0f172a33}.audio-recording-panel{display:flex;align-items:center;justify-content:space-between;background:#e11d480d;border:1px solid rgba(225,29,72,.25);border-radius:8px;padding:12px 16px;width:100%;animation:pulse-border 2s infinite ease-in-out}@keyframes pulse-border{0%,to{border-color:#e11d4840}50%{border-color:#e11d4899}}.recording-status{display:flex;align-items:center;gap:10px;font-size:.88rem}.recording-indicator-dot{width:10px;height:10px;background-color:#ef4444;border-radius:50%;animation:rec-blink 1s infinite steps(2,start)}@keyframes rec-blink{to{visibility:hidden}}.recording-controls{display:flex;align-items:center;gap:12px}.btn-record-cancel{background:transparent;border:1px solid rgba(255,255,255,.1);color:var(--color-text-muted);border-radius:6px;width:32px;height:32px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:var(--transition-smooth)}.btn-record-cancel:hover{background:#ef44441a;border-color:#ef44444d;color:#ef4444}.btn-record-stop{background:var(--color-accent);color:#fff;border:none;border-radius:6px;padding:6px 14px;font-family:var(--font-family);font-size:.82rem;font-weight:600;display:flex;align-items:center;gap:6px;cursor:pointer;transition:var(--transition-smooth)}.btn-record-stop:hover{background:#257d70;box-shadow:0 0 10px #3197884d}.btn-record-start,.btn-attach{background:transparent;border:1px solid var(--border-color);color:var(--color-text-muted);border-radius:8px;width:44px;height:44px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:var(--transition-smooth)}.btn-record-start:hover,.btn-attach:hover{border-color:var(--color-primary);color:var(--color-primary);background:#3197880d}.msg-media-wrapper{margin-bottom:8px;border-radius:8px;overflow:hidden;max-width:320px;border:1px solid var(--border-color)}.msg-media-image{width:100%;height:auto;display:block;cursor:pointer;transition:transform var(--transition-smooth)}.msg-media-image:hover{transform:scale(1.02)}.msg-media-audio{width:100%;outline:none;border-radius:4px;background:#0f172a;padding:4px}.msg-media-doc{display:flex;align-items:center;gap:8px;color:var(--color-primary);text-decoration:none;font-weight:600;font-size:.8rem;padding:10px 14px;background:#ffffff05;transition:var(--transition-smooth)}.msg-media-doc:hover{background:#ffffff0d;color:var(--color-primary-hover)}.upload-modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#0f172acc;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);display:flex;align-items:center;justify-content:center;z-index:1000}.upload-modal-card{width:450px;padding:24px;display:flex;flex-direction:column;gap:16px;box-shadow:0 20px 25px -5px #00000080}.upload-preview-container{width:100%;height:220px;border-radius:8px;overflow:hidden;border:1px solid var(--border-color);background:#090d16;display:flex;align-items:center;justify-content:center}.upload-preview-img{max-width:100%;max-height:100%;object-fit:contain}.upload-file-info{display:flex;flex-direction:column;align-items:center;gap:12px;padding:30px;border:1px dashed var(--border-color);border-radius:8px;background:#ffffff03}.upload-modal-buttons{display:flex;justify-content:flex-end;gap:12px;margin-top:8px}.evidences-editor-row{border-top:1px solid var(--border-color);padding-top:14px;display:flex;flex-direction:column;gap:8px}.evidences-thumbnails-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(80px,1fr));gap:12px;background:#0f172a66;border:1px solid var(--border-color);padding:12px;border-radius:8px}.evidence-thumbnail-item{display:flex;flex-direction:column;align-items:center;gap:4px;position:relative;cursor:pointer}.evidence-thumb{width:70px;height:70px;object-fit:cover;border-radius:6px;border:2px solid var(--color-accent);background:#090d16;transition:transform var(--transition-smooth),border-color var(--transition-smooth)}.evidence-thumb:hover{transform:scale(1.05);border-color:var(--color-primary)}.evidence-doc-thumb{width:70px;height:70px;display:flex;align-items:center;justify-content:center;border-radius:6px;border:2px solid var(--color-accent);background:#3197881a;color:var(--color-accent);transition:transform var(--transition-smooth)}.evidence-doc-thumb:hover{transform:scale(1.05);color:var(--color-primary);border-color:var(--color-primary)}.evidence-thumb-caption{font-size:.65rem;color:var(--color-text-muted);max-width:70px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-align:center}.evidences-empty-text{padding:10px;font-style:italic}.sidebar-glass{transition:var(--transition-smooth);position:relative}.sidebar-glass.collapsed{width:76px;padding:24px 10px;align-items:center}.sidebar-glass.collapsed .nav-links{gap:12px}.sidebar-glass.collapsed .nav-item{padding:12px;justify-content:center;border-radius:12px;position:relative;width:48px;height:48px}.sidebar-glass.collapsed .nav-item:hover{transform:scale(1.05)}.sidebar-glass.collapsed .nav-item.active{border-radius:12px;border-left:none;background:#31978838;border:1px solid var(--border-active);padding:11px}.sidebar-glass.collapsed .badge-count{position:absolute;top:-4px;right:-4px;margin-left:0;font-size:.65rem;padding:2px 6px;border-radius:99px;border:1px solid var(--bg-main);box-shadow:0 2px 4px #0000004d}.sidebar-glass.collapsed .btn-toggle-sidebar{padding:4px}.login-portal-container{display:flex;align-items:center;justify-content:center;height:100vh;width:100vw;background-color:var(--bg-main);background-image:radial-gradient(at 0% 0%,rgba(51,153,137,.15) 0px,transparent 50%),radial-gradient(at 100% 100%,rgba(77,180,162,.12) 0px,transparent 50%)}.login-portal-card{width:420px;padding:36px 32px;display:flex;flex-direction:column;gap:24px;box-shadow:0 25px 50px -12px #0009;border:1px solid rgba(255,255,255,.07)}.login-portal-header{display:flex;flex-direction:column;align-items:center;text-align:center;gap:6px}.login-logo-img{max-height:64px;object-fit:contain;margin-bottom:8px}.login-portal-header h2{font-size:1.45rem;font-weight:800;color:var(--color-text-main);letter-spacing:-.5px}.login-portal-header span{font-size:.78rem;color:var(--color-primary);font-weight:700;text-transform:uppercase;letter-spacing:2px}.login-tabs{display:grid;grid-template-columns:1fr 1fr;background:#0f172a80;border:1px solid var(--border-color);padding:4px;border-radius:8px}.login-tab-item{background:transparent;border:none;color:var(--color-text-muted);padding:10px;border-radius:6px;font-family:var(--font-family);font-size:.82rem;font-weight:600;cursor:pointer;transition:var(--transition-smooth)}.login-tab-item:hover{color:var(--color-text-main)}.login-tab-item.active{background:var(--color-primary);color:#fff;box-shadow:0 4px 12px #33998940}.login-error-text{color:var(--color-danger);font-size:.8rem;font-weight:600;margin-top:4px;text-align:center;background:#f43f5e14;border:1px solid rgba(244,63,94,.2);padding:8px;border-radius:6px}.login-footer-help{text-align:center;font-size:.72rem;color:var(--color-text-muted);border-top:1px solid var(--border-color);padding-top:14px;margin-top:4px}.btn-take-case{background:var(--color-primary);color:#fff;border:none;border-radius:6px;padding:6px 12px;font-family:var(--font-family);font-size:.8rem;font-weight:600;cursor:pointer;display:flex;align-items:center;gap:6px;transition:var(--transition-smooth);height:fit-content}.btn-take-case:hover{background:var(--color-primary-hover);box-shadow:0 0 10px #3399894d}.btn-logout:hover{background:#ef444414!important;color:#f43f5e!important}.dashboard-container{padding-bottom:24px}.dashboard-welcome{transition:var(--transition-smooth)}.dashboard-kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;width:100%}.kpi-card{display:flex;align-items:center;gap:16px;padding:18px 20px;border-radius:12px;transition:all .3s cubic-bezier(.4,0,.2,1);position:relative;overflow:hidden;border:1px solid var(--border-color);background:#ffffff03}.kpi-card:before{content:"";position:absolute;top:0;left:0;width:100%;height:100%;background:linear-gradient(135deg,#ffffff08,#fff0);opacity:0;transition:opacity .3s ease}.kpi-card:hover{transform:translateY(-3px);border-color:#ffffff26;box-shadow:var(--shadow-premium);background:#ffffff05}.kpi-card:hover:before{opacity:1}.kpi-icon-wrapper{width:46px;height:46px;border-radius:10px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.kpi-data{display:flex;flex-direction:column;gap:4px;z-index:1}.kpi-label{font-size:.75rem;font-weight:600;color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.8px}.kpi-value{font-size:1.6rem;font-weight:800;line-height:1.1;color:var(--color-text-main)}.kpi-stale-warning{border-color:#ef444440;background:#ef444408;animation:pulse-stale-border 3s infinite alternate}.kpi-stale-warning:hover{border-color:#ef444499;background:#ef44440f}@keyframes pulse-stale-border{0%{box-shadow:0 0 4px #ef44440d;border-color:#ef444433}to{box-shadow:0 0 12px #ef444426;border-color:#ef444473}}.cursor-pointer{cursor:pointer}.dashboard-charts-row{margin-top:4px}.btn-action-simulate:hover{background:#6366f140!important;border-color:#6366f199!important;box-shadow:0 0 10px #6366f133}.btn-action-simulate:active{transform:scale(.96)}.ticket-details-container-new{display:flex;flex-direction:row;overflow:hidden;height:100%;width:100%}.ticket-details-chat-column{flex:1;display:flex;flex-direction:column;height:100%;overflow:hidden}.ticket-details-sidebar-column{width:380px;min-width:320px;max-width:450px;height:100%;overflow-y:auto;background:#0f172a99;border-left:1px solid var(--border-color);display:flex;flex-direction:column;gap:16px;padding:20px;transition:all .3s ease}.sidebar-section-title{border-bottom:1px solid var(--border-color);padding-bottom:10px;margin-bottom:2px;display:flex;align-items:center;gap:8px}.sidebar-section-title h3{font-size:1.15rem;font-weight:700;color:var(--color-primary);margin:0}.sidebar-section{display:flex;flex-direction:column;gap:10px;background:#ffffff04;border:1px solid var(--border-color);border-radius:8px;padding:14px}.sidebar-section h4{font-size:.85rem;font-weight:600;color:var(--color-text-main);border-bottom:1px solid rgba(255,255,255,.05);padding-bottom:6px;margin:0 0 4px;display:flex;align-items:center;gap:6px}.ticket-description-text-sidebar{font-size:.85rem;line-height:1.45;color:var(--color-text-main);background:#0003;border-radius:6px;padding:10px;margin:0;max-height:150px;overflow-y:auto;border-left:3px solid var(--color-primary)}.sidebar-management-fields{display:flex;flex-direction:column;gap:12px}.sidebar-management-fields .management-col{display:flex;flex-direction:column;gap:4px}.sidebar-management-fields .management-col label{font-size:.75rem;font-weight:600;color:var(--color-text-muted)}.sidebar-management-fields select{background:#0f172acc;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:6px;padding:8px 10px;font-size:.8rem;outline:none;cursor:pointer;width:100%}.sidebar-management-fields .btn-ai-toggle{display:flex;align-items:center;justify-content:center;gap:8px;background:#ffffff08;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:6px;padding:8px 12px;font-size:.8rem;cursor:pointer;transition:all .2s ease;width:100%}.sidebar-management-fields .btn-ai-toggle.active{background:#10b98114;border-color:#10b9814d}.sidebar-management-fields .btn-take-case{display:flex;align-items:center;justify-content:center;gap:8px;background:#6366f11a;border:1px solid rgba(99,102,241,.3);color:var(--color-primary);border-radius:6px;padding:8px 12px;font-size:.8rem;cursor:pointer;transition:all .2s ease;width:100%}.sidebar-management-fields .btn-take-case:hover{background:#6366f133}.sidebar-section .client-info-subpanel{display:flex;flex-direction:column;gap:10px;background:transparent;border:none;padding:0;margin:0}.sidebar-section .client-info-subpanel div{display:flex;flex-direction:column;gap:4px}.sidebar-section .client-info-subpanel label{font-size:.75rem;font-weight:600;color:var(--color-text-muted)}.sidebar-section .client-info-input{background:#0f172a99;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:6px;padding:8px 10px;font-size:.8rem;outline:none}.sidebar-section .btn-save-client-info{display:flex;align-items:center;justify-content:center;gap:6px;background:#10b9811a;border:1px solid rgba(16,185,129,.3);color:#10b981;border-radius:6px;padding:8px 12px;font-size:.8rem;cursor:pointer;transition:all .2s ease;margin-top:4px}.sidebar-section .notes-textarea-container{display:flex;flex-direction:column;gap:8px;width:100%}.sidebar-section .notes-textarea-container textarea{width:100%;background:#0f172a99;border:1px solid var(--border-color);color:var(--color-text-main);border-radius:6px;padding:8px 10px;font-size:.8rem;outline:none;resize:vertical}.sidebar-section .btn-save-notes{display:flex;align-items:center;justify-content:center;gap:6px;background:#6366f126;border:1px solid rgba(99,102,241,.35);color:var(--color-primary);border-radius:6px;padding:8px 12px;font-size:.8rem;cursor:pointer;transition:all .2s ease;width:100%}.sidebar-section .evidences-thumbnails-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(68px,1fr));gap:8px;margin-top:4px}.sidebar-section .evidence-thumbnail-item{position:relative;display:flex;flex-direction:column;align-items:center;gap:4px;cursor:pointer}.sidebar-section .evidence-thumb{width:100%;aspect-ratio:1;object-fit:cover;border-radius:6px;border:1px solid var(--border-color);transition:all .2s ease}.sidebar-section .evidence-thumb:hover{transform:scale(1.05);border-color:var(--color-primary)}.sidebar-section .evidence-doc-thumb{width:100%;aspect-ratio:1;display:flex;align-items:center;justify-content:center;background:#ffffff08;border:1px solid var(--border-color);border-radius:6px;color:var(--color-text-muted)}.sidebar-section .evidence-thumb-caption{font-size:.65rem;color:var(--color-text-muted);text-align:center;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}